Privacy Notice

This notice explains how Squiggle handles personal data for the website, account centre, support and subscription software.

Who this applies to

This notice applies to visitors, account holders, team members, administrators and people who contact Squiggle support.

Data we collect

• Account details such as name, email address, team name and plan.
• Profile preferences such as app theme and support settings.
• Subscription and billing records needed to provide the service.
• Support ticket content and communication history.
• Device and security information such as login timestamps, platform, approximate region and session status.
• Product usage data such as counts of hosts, keys, identities, trusted hosts and team membership.
• Website analytics, only where optional analytics are enabled by consent.

How we use data

We use data to provide Squiggle, secure accounts, manage subscriptions, support customers, improve reliability, prevent abuse and meet legal obligations.

Legal bases

Depending on the activity, we rely on contract performance, legitimate interests, legal obligation or consent. Optional analytics and non-essential cookies are consent based.

Retention

We keep account and subscription records for as long as needed to provide the service and meet legal, tax and dispute requirements. Support and security logs are retained only for a reasonable operational period unless needed for investigation.

Your rights

UK users have rights to access, rectify, erase, restrict, object to processing and request portability where applicable. You can also complain to the Information Commissioner's Office.

International transfers

Where service providers process data outside the UK, Squiggle should use appropriate safeguards such as UK-approved contractual terms.

Contact

Use support@squiggle.online for privacy requests. Do not send passwords, private keys or secret credentials by email.